Milestone Consulting Group : Providing Project Management Services and Education based on the Microsoft EPM Solution

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At Milestone Consulting Group, the success of our clients' project is our top priority.
We offer high quality and expert service, with experience that is always relevant
and attention that is specifically focused. Milestone’s proven methodology delivers –

• Easily integrate and automate your processes
• Enable faster and broader adoption of best practices
• Seamless integration with your project management methodology
• Scale to support distributed organizations
• Align all work with your strategic objectives

We recommend that our clients implement in phases to allow the organization to acclimate and embrace the new process and functionality at an optimal pace… One Bite at a Time.

Steps to success –

• Identify Critical Success Factors – to lock down items essential for proper configuration
• Envisioning the Implementation Configuration through EPM
• Supporting Processes are the foundation of a successfully configured system
• Installation & Configuration – based on the results of the Envisioning & Planning sessions
• Education – to deliver knowledge and drive adoption
• Pilot deployment of the solution to a select group
• Coaching & Mentoring – to support adoption and increase Project Manager’s performance with Microsoft Project
• Rollout – Orchestrated program to insure system availability
Support / Transition – Providing assistance as the organization matures

Customization
With over 70 man years of development expertise on the Microsoft Project platform, Milestone has unparalleled capabilities to create custom solutions for your EPM deployment including building templates, reports and modifying the system to provide specific functionality for demanding business requirements. Our development staff is proficient in developing refinements to your implementation that accommodate a wide variety of industry and regulatory requirements.

As an adjunct development group to the Microsoft Project Product Group, Milestone was recognized for the following achievements:

• Contributor for the Software Development Kit (SDK) - Project
2000 EPM

• Authored the Microsoft Office Project 2003 Application Configura
tion Guide online book

• Authored the What’s New chapters in Microsoft Project and Microsoft Project Server 2003 Guides

• Coded the original e-mail notifications feature and developed
Project Templates - Project 2002

Change Management
Milestone uses field-proven business processes, methodologies and education designed specifically to
increase ROI and maximize adoption of EPM implementations.

Phased implementation is critical – Crawl, Walk, Run
Visible – is your information available for all to view/use?
Managed – are you able to take action on information?
Optimized – are you getting the maximum value from your deployment?

• An organization’s readiness is crucial to successfully implementing Portfolio Management
• Organization’s maturity level (ex. CMM) must be objectively measured
• Identify current processes, workflows & tools
• Map to CMM for Portfolio Management (Initial, Managed, Defined, Quantitatively Managed, Optimized)
• Organization must set attainable goals based upon their maturity level
• One CMM level (at most) at a time
• Sufficient time to achieve goal
• Value in achieving goal (ex. Is CMM Level 5 necessary?)

Business Process Management
The Microsoft Project tool is only part of the Enterprise Project Management solution, and must be supported by process and procedure
to be most effective… The Tool Supports the Process.

Milestone Consulting Group’s Consulting Services are delivered through proven processes, based on deep product knowledge and
driven by customer goals. Our extensive experience deploying, customizing and supporting the Microsoft EPM solution have proven
that identifying your organization’s Critical Success Factors and assessing your organization’s readiness are foundational activities in
an EPM solution deployment that supports the organizational change you are striving for.

Content / Document Management
Milestone has expertise with all SharePoint and MOSS technologies from architecting enterprise solutions to migration of sites and
customization of collaboration solutions leveraging the best of SharePoint. Milestone recently completed one of the largest successful
migrations of SharePoint sites ever attempted. Our capabilities will continue to expand as SharePoint technologies become an
increasing component of the Microsoft EPM platform.

Support Services
Milestone’s support offering goes beyond support provided by Microsoft’s PSS organization in that it is more proactive – we work with you to
prevent problems before they occur by understanding your business process – we provide much more than just technical support!

Milestone provides Support Services to meet any demand. You have a single source for all your Microsoft Project and Project Server
needs.

Our support center connects you directly with a member of our regular consulting staff who will own your problem until it is resolved.

We always…

• own your problem until it is resolved to your satisfaction
• provide you with a single contact person
• connect you with one of our regular consultants

We never…

• put you on hold
• transfer your call to another department
• have you repeat elementary steps before receiving corrective solutions for your problem

System Upgrades
Requirements Gathering for the upgrade project will consist of:

Analysis of EPM data

• Projects
• Resources
• Configuration
• Reports
• Customizations

Analysis of SharePoint (WSS) data including

• Sites
• Templates
• Customizations